Fox Restaurant Concepts

Director of Restaurant Operations

Category
Operations
Type
Salaried
US-AZ-Phoenix
Brand
Fox Restaurant Concepts
Req No.
2018-3685

Overview

 

 

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About Us

 

Fox Restaurant Concepts is the rare blend of true creativity and culinary excellence, paired with real flexibility and opportunity. A career with us can be the start of a journey into a variety of business areas, or the continuation of a meaningful career. From scratch cooking to front of house responsibility, we are looking for new adventurers to take their next step as a part of the Fox family.

 

The Role

 

The Director of Operations will play a key role in providing leadership and direction to unit level General Managers and Executive Chefs. Responsibilities include all day-to-day operating activities, including staffing,  revenue growth, expense, cost and margin control; service and delivery; monthly, quarterly and annual financial goal management. This is a highly visible role tasked with consistently delivering guest service excellence, operational effectiveness and strong revenue numbers.

 

Responsibilities

 

  • Provide visible leadership to management and employees while generating a restaurant atmosphere focused on great hospitality where the expectations of the guests are exceeded routinely.
  • Attain the financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components.
  • Help develop policies and procedures to ensure the achievement of goals related to cash flow, revenue growth, and cost of goods sold, labor costs and other operating expenses on a daily basis.
  • Manages to budget; follows-up daily on the operating numbers.
  • Conduct P&L performance analysis and troubleshoots areas of interest while assisting in developing appropriate solutions to identified problems and opportunities.
  • Ensure all management and employees are focused on exceeding guidelines related to:
    • Food quality, and excellence
    • Facility cleanliness and maintenance practices
    • Service procedures
  • Ensure that General Managers and Executive Chefs recruit, hire, train and retain high quality employees and management.
  • Conduct performance evaluations on a timely basis; recommends promotions or corrective actions where appropriate. Ensure that General Managers are doing the same.
  • Conducts all necessary inspections and audits; develops and implements plans of actions on a timely basis.
  • Ensures that operational and training standards are consistently followed and executed by all managers.
  • Responds to guest concerns, both written and verbal with the ability to creatively solve problems and develop robust solutions.

 

 

Qualifications

 

  • Bachelor’s degree and equivalent work-related experience is required.
  • Must have 5+ years of proven success in a high volume, multi-unit restaurant/hospitality environment.
  • Strong ability to analyze data, diagnose issues and coach the operations team accordingly.
  • Must possess excellent and proven people management skills, including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
  • Must have a successful track record in leading operations and meeting budgetary sales and profitability objectives.
  • Must be willing to learn and adapt as necessary to accommodate changes in industry and company directions.
  • Strong communicator with excellent interpersonal skills.
  • Must have flexibility to travel 50% of the time.

 

Compensation and Benefits Package

 

  • Competitive salary and a yearly incentive opportunity
  • Retirement savings program (with company match)
  • Tuition reimbursement
  • Medical and dental benefits
  • Paid time off
  • Dining Discount

 

We are an Equal Opportunity Employer

Proof of eligibility to work in the United States is required

 

 

 

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